Since your White Screen issue is likely caused by a software conflict, you'll need to follow a process of elimination to identify the source.
Clear Your Browsing History / Cache:
- Access your browser's history and clear all cookies, saved data, and history files.
- Close the browser, wait a minute, and then reopen it.
- If your website still doesn’t appear, proceed to the next step.
If the Issue Occurred While Working in WordPress:
- Retrace your recent changes, focusing on any coding, plugin, or theme updates.
- Uninstall any newly installed or updated plugins one at a time, checking for the White Screen after each removal (refresh your browser by holding the Ctrl key and clicking the reload icon).
If the Issue Happened Unexpectedly:
- If others have access to your WordPress site, consult with them first.
- Check if wp-admin is a blank page as well. Review your website online for error messages, such as:
- Missing Theme – refer to the appropriate article.
- Memory Limit – refer here.
- Timing Out – refer here.
Check Your WordPress Plugins:
Note: Recent automated updates may have affected plugins.
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Review all installed or updated plugins.
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The quickest method is to deactivate all plugins. Note: Keep all plugins deactivated while troubleshooting.
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In the /public_html/wp-content folder, rename the plugin folder.
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Log in via wp-admin and check if your website is operational.
- If the website is accessible, follow the instructions below to reactivate your plugins one at a time. If the White Screen persists, continue to the next step.
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In your Dashboard, navigate to Plugins – all will now be displayed as inactive.
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Test each plugin individually. If you know which ones were recently installed, start with those; otherwise, proceed in order.
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Activate the first plugin.
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Refresh your webpage (Ctrl + Refresh) to check if your website is still up.
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If the website goes down, deactivate the plugin and move to the next one.
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Continue activating and deactivating each plugin until you have tested them all.
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If a plugin causes the White Screen, follow the steps below; if not, proceed to the next step.
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You have several options:
- Look for a new plugin with similar functionality.
- Roll back to the previous version, either by downloading it from WordPress or restoring your last backup.
- If it's a critical plugin, contact the developer to request a patch.
Checking Other WordPress Integrations:
- A conflict may arise between an SSL Certificate and a Content Delivery Network (CDN), although this is uncommon due to their seamless integration with WordPress.
- Review any recent activities related to your WordPress site, whether internal or external.
- Remove or deactivate any suspect integrations and recheck your website.
